QuickTalk: Customer-Centric Community Solar: How to ensure a positive experience for prospective and current customers
Wednesday, September 11, 2024 3:00 PM to 3:30 PM ยท 30 min. (US/Pacific)
Concurrent Session - QuickTalk
Energy StorageSolar
Information
As community solar markets grow, how can providers ensure that the general public has a positive association with community solar offerings? Existing markets face challenges that can make for frustrating customer experiences - lack of awareness about community solar and its benefits, aggressive marketing practices, long delays in projects coming online and generating credits, and billing and crediting problems from utilities. What are some best practices that providers and policymakers can keep in mind for ensuring that community solar is providing benefits and positive experiences along each step of the process?
Primary Topics
Community EnergyCommunity EngagementState and Local Policy
Learning Objective 1
Gain insights into best practices for enhancing public awareness and understanding of community solar benefits, addressing challenges such as aggressive marketing and utility-related delays.
Learning Objective 2
Explore strategies to improve customer experience throughout the community solar lifecycle, including project development, billing, and credit management, ensuring smoother interactions for participants.
Learning Objective 3
Understand the role of effective policymaking in supporting equitable access to community solar, fostering positive associations and maximizing benefits for all stakeholders involved in the market.
Presentation ID
2734074
Learning Level
101 - Foundational
Track Name
Regulatory/Policy - State and Federal Policy
